What personal data do we receive?

Personal data are any information from or about an identified person. We may collect or process the following categories of personal data when you use or interact with MeetsVideo:

Account information: This may include the administrator's name, contact information, account ID, email.

Profile and participant information: Information associated with a user’s MeetsVideo profile who uses MeetsVideo products and services. This may include the name, displayed name, picture, email address, user ID, or other information provided by the user and/or the account owner.

Settings: Information associated with the preferences and settings of a MeetsVideo account or user profile.

Device information: Information about the computers, phones, and other devices used when interacting with MeetsVideo products and services. This may include information about speakers, microphone, camera, operating system version, hard disk ID, PC name, MAC address, IP address (which may be used to deduce the general location at city or country level), device attributes (such as operating system version and battery level), WiFi information, and other device information (such as Bluetooth signals).

Content and context from meetings, webinars, messages, and other collaborative features: Content generated in meetings, webinars, or messages hosted on MeetsVideo products and services ('Client Content'). This may include audio, video, in-meeting messages, in-meeting and out-of-meeting whiteboards, chat message content, transcriptions, transcription edits and recommendations, responses to post-meeting or webinar feedback requests sponsored by the account owner/host, responses to surveys and questions, as well as files and related context, such as invitation details, the name of the meeting or chat, or the meeting agenda. Client Content may contain your voice and image, depending on the settings of the account owner, what you choose to share, your settings, and what you do on MeetsVideo products and services. MeetsVideo employees do not access or use Client Content without the authorization of the account owner/host or as necessary for legal, safety, or security reasons.

Usage information: Information about how people and their devices interact with MeetsVideo products and services. This may include times when participants join and leave a meeting; whether participants have sent messages and to whom; performance data; mouse movements, clicks, keystroke actions (such as mute/unmute or video on/off), text transcription edits, and other inputs that help MeetsVideo understand feature usage, improve product design, and suggest features; what third-party apps are added to a meeting or other product or service and what information and actions the app is authorized to access and perform; usage of third-party apps and the MeetsVideo App Marketplace; features used (such as screen sharing, emojis, or filters); and other usage information and metrics. This also includes information about the times and ways people visit and interact with MeetsVideo websites, including which pages are accessed, interaction with website features, including the virtual chat feature of the MeetsVideo website, and whether the person has signed up for a MeetsVideo product or service.

MeetsVideo Email is designed to be encrypted end-to-end by MeetsVideo by default for emails sent and received directly between active MeetsVideo Email users. End-to-end encryption support requires that MeetsVideo Email users have added a device to their MeetsVideo Email account with the associated email address and use a supported MeetsVideo client. When an email is encrypted end-to-end, only the users, and, depending on their settings, the account owners or designated administrators control the encryption key and therefore access to the email content, including the body text, subject line, attachments, and custom labels applied to messages by users in their email inboxes. Emails sent to or received from users who do not use MeetsVideo Email are encrypted after the email is sent or received from MeetsVideo servers, if the MeetsVideo Email user chooses to send them encrypted. In all cases, MeetsVideo has access to the email metadata used for basic email delivery—specifically, the email addresses in the from, to, cc, and bcc fields, the time, and the number and size of attachments. From the use of MeetsVideo's native calendar service, MeetsVideo receives information regarding meeting invitations, the body text, sender and recipients, and other calendar information.

Content from third-party integrations: Users can access emails and calendars from third-party services through their MeetsVideo client, if they choose to integrate them. This information is not encrypted end-to-end by MeetsVideo, but MeetsVideo employees do not access the content of emails or calendar entries from third-party services unless authorized to do so or as necessary for legal, safety, or security reasons.

Communications with MeetsVideo: Information about and content of your communications with MeetsVideo, including regarding support queries, virtual site web chats, your account, user feedback provided to MeetsVideo about MeetsVideo products and services (which are owned by MeetsVideo) and other requests.

Information from partners: MeetsVideo obtains information about account owners and their users from third-party companies, such as market data enrichment services, including information about the size or industry of an account owner's company, contact information, or activity of certain business domains. MeetsVideo may also obtain information from third-party advertising partners who deliver ads displayed on MeetsVideo products and services, such as whether you clicked on an ad they showed you.